So some big news this week on shipping and pricing, as well as an update on where we stand with production and shipping both short term overall.
First, pricing and shipping! The good news - shipping is now free for US and Canada, and now fairly reflects the real shipping prices for everywhere outside of US and Canada. We got Canada Post plugged right into our website, so you can see the exact price (we cover some of it for you), and choose your shipping option instead of relying on our basic freight. This is something we first started talking about a long time ago, but production and certification have been getting in the way ever since. As we're shipping units out now it came back to the top of the priority list and has now been sorted out so we're ready to move forward with most shipments!
The bad news, of course, is that our pricing went up. This is our final planned increase for ProtoCycler until a new (better) version comes out in a few years. We've kept the price as low as possible until now to keep everything fair for all of our customers who have waited so patiently, for so long. But now that we're shipping and are fully out of the pre-order phase, we have to raise our prices both to accommodate the extra staff we need to maintain our throughput and communication, as well as the shipping and importation charges. All in all our price point still beats any other solution on the market for automatically and safely recycling filament - and more fairly reflects what you're getting when you purchase a ProtoCycler. It should hopefully also allow us to start accepting POs, which is a big plus for the education market. Please note that this does not affect any existing orders or quotes - only new orders placed going forward!
We also made a few other changes to the website over the past week - the FAQ / support section has been re arranged to make it easier to find everything, and we've added a mailing list option on our website. If you subscribe to this list, you'll get e-mailed these updates, instead of having to follow us on Facebook or Twitter.
We're also continuing to send out address confirmation e-mails for our pre-order customers - these e-mails are sent out in waves before your unit is shipped, so if you don't have one yet, please be patient! As mentioned in our last update our next batch is 100, and we hope to do another 100 every month thereon (though we will need to "grow into" that speed). With a little over 400 orders outstanding, this leaves us with a 4 month lead time at this point - though we're hoping to shave a few weeks off that once our new staff are fully up to speed. By the end of this next shipment, Indiegogo will be largely done, with a good dent in our pre-orders as well (this is the "transition" batch).
Last but not least, our timing for this run has slipped a bit as training our new staff fully is going to take a few weeks. This shouldn't affect any other shipments as we'll have more staff than originally planned to stick to our schedule, but proper training and on-boarding for assembly mean it will likely be another couple of weeks until they're shipped out (our current "end of production" date for this run is Sept 20th). We'll continue to update everyone next week as production finishes and we switch to testing and shipping for this batch.
That's it for this week - thanks everyone!
-The ReDeTec team